ichoose ltd returns policies

Unwanted Items

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. We want to make returning products either for a refund or replacement to be as hassle free as is possible.

Customers must contact us by email ([email protected]) and request a return within 30-days of delivery. Customers are allowed 30-days from the date of your invoice to cancel and return any items. Items must be in the same condition as delivered, unopened and unused.

The customer is responsible for all postage costs when returning unwanted items (this includes any item ordered in error by the customer). All original packaging must be included with the return. It is the consumers statutory duty to return the goods in good condition and to return the goods correctly paid and adequately protected. We reserve the right to charge direct costs for breaches of the statutory duty.

If returns are received in an unsalable condition due to either a damaged product or packaging a re-stocking fee may be charged. Unwanted returns will be refunded minus any upgraded postage you have paid while placing your order.

Faulty Products

In the unlikely event that you are sent faulty item(s), or damaged in transit, please call or email our customer service department in order to explain the problem you are experiencing. Where appropriate, we will go through troubleshooting steps and common set-up issues with you in order to resolve any technical issues before accepting faulty items as a return.

Goods that are found to be faulty or damaged will be issued with an RMA number and given a Freepost address in order to return the item to us. If found to be defective, a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens. Otherwise a full refund, including any postage upgrade costs will be refunded for the defective item.

Care of Goods to be Returned

Whilst in possession of your item(s) you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for item(s) returned that have been made unfit for resale or damaged whilst in your possession.

Personalised Items

Please note that we are unable to accept any returns for personalised products once they have been manufactured. These items are personal to you, and we would therefore be unable to re-sell these products again, hence not being able to process any exchanges or refunds for personalised items.